How to use your Ticket Package:

There are four ways to redeem your credits:

Online: Sign in with your username or email to browse films, create your schedule, and get tickets 24/7.

By Phone: Call the box office at 416.637.3123 during regular hours.

In Person: Visit us person at the CRAVE Box Office at the Hot Docs Ted Rogers Cinema during regular hours.

At the Venues: You can also use your ticket credits in person during the Festival at any of our participating screening venues for same day or rush tickets*. Venue box offices will open 90 minutes before the first screening of the day at the venue, and once open will have tickets for all showings at their venue that day. They will not have tickets for screenings at that venue for a later date, or same-day tickets for screenings at other Festival venues.

The Fine Print:

Ticket packages are shareable! The credits will appear under the Hot Docs account for the person who purchased the package, but once the credits have been used to get tickets, those tickets can be shared with friends and family.

When you book your tickets online or by phone, you can opt for Print at Home/Mobile Tickets OR to pick up your tickets at the advance CRAVE Box Office at the Hot  Docs Ted Rogers Cinema.

*Wondering about “rush tickets”?  This means that there are no advance tickets remaining, but tickets may still be available for purchase at the venue in the rush line. Roughly one hour before each screening, a line of people wishing to purchase tickets will form outside of the venue. Fifteen minutes before the screening, Festival staff count empty seats in the theatre and allow the corresponding number of patrons from the rush line to purchase tickets at that time. In the past, over 80 per cent of people who waited in the rush line were able to attend.